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Terms of Service

Last updated: 1 August 2026

This is a placeholder summary of our Terms of Service, provided so you know what to expect while using Vulafy. Complete, legally-reviewed Terms of Service are forthcoming and will replace this page once finalized.

These Terms of Service ("Terms") govern your use of Vulafy, an order, customer, and payment tracking platform for South African small businesses. By creating an account, you agree to these Terms.

1. Your Account

You must provide accurate information when creating your account and are responsible for keeping your login credentials secure. You are responsible for all activity that happens under your account, including actions taken by staff members you invite.

2. Subscriptions, Trials, and Billing

  • New accounts receive a 30-day free trial. No credit card is required to start a trial.
  • After your trial ends, continued access requires an active paid subscription on one of our published plans.
  • Subscription fees are billed in advance and are non-refundable except where required by law.
  • You may upgrade, downgrade, or cancel your subscription at any time from your account settings.

3. Your Data

You retain ownership of the business, customer, and order data you enter into Vulafy. We do not claim ownership over your data and will not use it for any purpose other than providing and improving the service, as described in our Privacy Policy.

4. Acceptable Use

You agree not to use Vulafy to:

  • Send unsolicited or unlawful messages to your customers, including via the WhatsApp invoice feature.
  • Attempt to gain unauthorized access to another business's account or data.
  • Upload malicious files or attempt to disrupt or overload the platform.
  • Use the service for any purpose that is illegal under South African law.

5. Staff Accounts

If your plan includes staff accounts, you are responsible for the actions of the staff members you invite and for revoking their access when appropriate.

6. Termination

You may cancel your account at any time. We may suspend or terminate accounts that violate these Terms, with notice where reasonably possible.

7. Service Availability

We aim to keep Vulafy available and reliable, but we do not guarantee uninterrupted access and are not liable for losses caused by downtime, outages, or maintenance.

8. Limitation of Liability

This section is a placeholder. Our complete Terms of Service will include a full limitation of liability clause reviewed by legal counsel.

9. Changes to These Terms

We may update these Terms as Vulafy evolves. We will notify you of material changes by email or through the dashboard before they take effect.

10. Contact Us

Questions about these Terms? Contact us at support@vulafy.co.za.